FAQ

 
 
(1) I am unable to find the option of Toppers and Laggards?
The function of Toppers and Laggards is being merged with the Top Funds function. You can select “ALL” option from the Rank dropdown in Top Funds to see the complete list of schemes ranked as per the selected return criteria.
(2) After opening the website when I click on Fund Performance, I land upon a scheme selection page. Why?
Fund Performance (and some more functions) require you to select atleast one scheme (and atleast 2 schemes in case of Compare Funds) to derive any output. New website has a single console for all scheme and index selection activity so you are directed to scheme selection page. You can select schemes as required and click the “Go to Report” next to the Select Scheme button. This will lead you to the function you previously selected. You don’t need to search and select the function again.
(3) Why am I required to select a scheme from a separate page and then go to see the report in a separate page?
We have a single console for scheme selection now so that you don’t have to select the same scheme again and again for different functions. Schemes once selected remain selected when you switch from one menu to another and as long as you don’t close the browser or log out from website. You no longer need to select the same scheme again.
(4) How do I login to view my portfolio of MFI Portfolio Tracker – Standard?
Your account for the services of MFI Portfolio Standard is upgraded to ‘My Portfolio’ facility available on our website. You may login with you email id and password registered for MFI Portfolio Tracker – Standard. Steps to login are as follows:
Step 1 : Go to website www.mutualfundndia.com
Step 2 : Go to My MFI -> Login
Step 3 : Login with your registered email id and password
Step 4 : Enter Captcha words
Step 5 : Click On Sign In
Step 6 : Go to My MFI -> My Portfolio
Step 7 : To enter transactions, go to transactions and select the transactions type head
Step 8 : To see the reports, go to reports and select the report you wish to view.
In case any assistance; please write to us on support@icraonlince.com with your registered email id or user id. Please click on below link for User Manual: http://www.mutualfundindia.com/Images/Advertisement/User%20Manual_MY%20PORTFOLIO.pdf
(5) Please let me know the steps to login to MFI Portfolio Tracker Supreme Account.
MFI Portfolio Tracker – Supreme is available till 30th May 2013. All your logins, wherein the data is entered in last 365 days have been converted in to ‘My Portfolio’ facility available in our website. Steps to login are as follows:
Step 1 : Go to website www.mutualfundndia.com
Step 2 : Go to My MFI -> Login
Step 3 : Login with your registered email id and password
Step 4 : Enter Captcha words
Step 5 : Click On Sign In
Step 6 : Go to My MFI -> My Portfolio
Step 7 : To enter transactions, go to transactions and select the transactions type head
Step 8 : To see the reports, go to reports and select the report you wish to view.
If you wish to activate the account in My Portfolio, wherein no transaction is entered in last 365 days, please write to us on support@icraonline.com with your user id. We will activate such account on receipt of request. Please click on below link for User Manual.
http://www.mutualfundindia.com/Images/Advertisement/User%20Manual_MY%20PORTFOLIO.pdf
(6) Website showing incomplete and old information
The mutualfundindia website is updated on a daily basis barring weekends, therefore data such as NAV, returns etc are presented with refreshed data, daily. However, if you find that you are not able to view such updated information kindly clear your browser cache. For instruction on how to do this, you may visit the following pages:
IE: http://windows.microsoft.com/en-us/windows-vista/clear-the-history-of-websites-youve-visited
Chrome: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95582
(7) There used to be a "My Funds" page earlier with all my MFs selected and stored for easy reference to NAVs.
      I can’t seem to find this in your new site layout.
This is under development. For any one session on the website, you can pick your schemes and this will reflect under ‘current selection’ which is under the drop down of your login details, in the top right hand corner of the website.
(8) I had an old login account MutualFundIndia and now I can't login with the credentials.
Kindly share the login credentials with us and we will look into the matter. Please mail us at support@icraonline.com
(9) I’m using IE 9 and the ‘Top Funds’ section displays the message ‘Loading…’ but nothing loads.
Kindly press the compatibility button on your address bar next to the refresh button. This will ensure that you are able to view the website correctly
(10) Where can I view the portfolio details of the scheme selected?
We will be including the portfolio section shortly, for the time being a summary of the portfolio is available in the ‘factsheet’ section.
(11) I am unable to see all the reports in ‘My Portfolio’ option, which were available in the MFI Portfolio Tracker – Supreme.
My Portfolio has been designed to serve Individual clients. Hence, the reports have been given as required by them. My Portfolio contains 3 reports - Transaction History Report, Comprehensive Report and Summary Report. There are many other reports, which are available in the paid version on the MFI Portfolio Tracker, which is a desktop based application. To view details or request for Demo of this product, please go to Home Tab -> Wealth Management -> Portfolio Tracker. You may click on the Request for Demo link on this page and we will contact you.
(12) My Dividend is not getting updated in the holding. It used to happen in MFI Portfolio Tracker – Supreme. Please advice.
In MFI Portfolio Tracker Supreme, we used to run the utility to update all Dividend transactions for all clients’ holding on weekly basis. In ‘My Portfolio’, the option to update Dividend is provided to user, who can run the utility anytime, which will update the dividend transactions. Steps to Update Dividend:
Step 1 : Login
Step 2 : Go to My Portfolio -> Transactions
Step 3 : Click on Update Dividend
Once the dividend is calculated by the system, it will give a message that the dividend computation is successful.